CRM business strategy and its enabling technologies are as important as ever. Learn about the impact of service oriented architectures and web services and the latest CRM business strategies in order to create or optimise customer centric strategies. Europe Contact Center will endorse Gartner Customer Relationship Management Summit 2005 as Media Partner. Our Readers will benefit from a 25% discount, if they quote CRM- ECC when registering. For additional Information click here .
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