ScanSoft introduced four new services to support customers with their speech investment. Services include Voice Identity Program (V.I.P.), Advanced Technology Proof of Concept (P.O.C.), DesignLab Services to Evolve Speech Applications and Enterprise Speech Strategy.
“Customers consistently ask us for support in creating their enterprise speech strategy, branding their speech service to achieve a powerful, memorable identity and exploring new ways to extend their monetary return from existing, deployed speech services,” said Steve Chambers , senior vice president and general manager of Network Speech Solutions at ScanSoft. “Now, ScanSoft can respond with proven programs to meet each of these requirements.”
Voice Identity Program (V.I.P.)
Through the V.I.P. research and analysis process, ScanSoft and its branding agency partner will deliver a caller-tested, proven audio identity designed to extend and reinforce a company’s corporate brand over the telephone. V.I.P. will also address brand consistency across multiple customer-facing channels (e.g. phone, web, agent).
Advanced Technology Proof of Concept (P.O.C.)
The Technology P.O.C. service allows customers to assess the advanced speech technologies that can deliver business value to their enterprise or telecommunications organisation.
DesignLab Services to Evolve Speech Applications
ScanSoft now offers new DesignLab Services for its existing customer base. DesignLab is for companies that have deployed speech services but want to continually improve the performance of those services by adjusting key system attributes like User Interface (UI) design to accommodate changes in caller populations, or incorporate new business rules and marketing offers.
Enterprise Speech Strategy
The Enterprise Speech Strategy is designed for organizations looking for a 3 to 5 year strategic speech plan that spans key initiatives including: inventory of the current caller experience; branding and identity style recommendations with sample Identity Vision Clips; enterprise-wide analysis of potential speech applications in phased-rollout; detailed ROI analysis and modelling across multiple business units.
2003-10-28
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