VoiceGenie Technologies, an IVR and VoiceXML Gateway provider, announced the availability of GenieBuilder, an open-standards voice application software package for use on VoiceGenie’s IVR platform. GenieBuilder includes a library of reusable and configurable dialog building blocks to help users create both speech and touch-tone voice applications. The package also contains a drag-and-drop graphical interface that speeds application development.
GenieBuilder allows customers to integrate back-end systems to share legacy and web information with their IVR platform. Applications built with GenieBuilder can incorporate existing corporate business rules and data, so callers can get the information they need without the help of a live agent.
Open and standards-based, GenieBuilder-developed applications are VoiceXML 2.0 compliant and eliminate the lock-in associated with proprietary IVR systems.
“GenieBuilder expands the capabilities of VoiceGenie‘s award-winning VoiceXML Gateway product and gives carriers, enterprises, value added resellers and ISVs strong voice application development tools to create, manage, and distribute their own business solutions using Next-Gen IVR,” said J. Cory Wright, chief operating officer of Audium.
“GenieBuilder customers can achieve significant ROI because teams can begin developing real business solutions immediately and can complete solutions over 60 per cent faster than traditional VoiceXML development,” he added.
Along with seamless integration with VoiceGenie’s VoiceXML Gateway, highlights of the GenieBuilder package include a graphical to create voice applications from one central location, a built-in library of reusable dialog modules, support for role-based development and for VoiceGenie-offered speech recognition and text-to-speech products including SpeechWorks OSR, BBN Recognizer, and Nuance 8.
Connectors to JDBC and ODBC-capable databases, including Microsoft SQL Server, Oracle, IBM DB2, and Informix, support for third-party Java utilities and libraries, as well as complete XML support are also available
Filipe Samora
2003-05-08
Em Foco – Empresa