273 — CRM: Outsource Call Center

This case study is brought to you by Altitude With thanks to CRMXchange.com Call Center EC Support is an Outsourcing Multi-Media Call Center and an Application Service Provider (ASP), located in Montreal, QC, Canada, servicing 18 organizations in North America. EC...

272 — Contact Center Resources

NICE Systems NICE Systemsis a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, financial institutions, air traffic...