July, 2002 - Centro de Contacto

323 — CC European Tour

by Leia Reis | Jul 9, 2002 | Conteúdos Em Ingles

Banco de Imagens-Geral

322 — The PORTALs Contact Center

by Leia Reis | Jul 9, 2002 | Conteúdos Em Ingles

wwww.centrodecontacto.com/EuropeContactCenter offers a wide range of contacts to get in touch with us: Editorial & International Management: Manuel Melo E-mail – Portuguese and Spanish Language Countries: manuel.melo@centrodecontacto.com E-mail...

321 — Taking the Stress Out of the Call Center: Preventing Operational Failure

by Leia Reis | Jul 9, 2002 | Conteúdos Em Ingles

by Hammer Technologies Thanks to CRMXchange.com In a recent survey of call center managers, 44% said that they had experienced a serious outage in their call center within the past twelve months. 32% had experienced a serious failure within the last six months....

320 — Report on CeBIT at the half-way mark

by Leia Reis | Jul 9, 2002 | Conteúdos Em Ingles

Mood of optimism at summit meeting of ITC sector Higher proportion of visitors from abroad More visitors from Asia and America Professional visitors account for approx. ninety percent Despite the very changeable “April” weather at CeBIT...

319 — Kingswell

by Leia Reis | Jul 9, 2002 | Conteúdos Em Ingles

Managing a First-Rate Help Desk Essential Help Desk Skills 3 Days Session 1 . Effective Help Desk Models A. Definitions of the Help Desk B. Expectations of Performance C. Functions of the Help Desk D. Services provided by the Help Desk E. Successful Help Desk models...

(+351) 213 243 750

secretariado@centrodecontacto.com

09:00-18:00 Dias Úteis

323 — CC European Tour

322 — The PORTALs Contact Center

321 — Taking the Stress Out of the Call Center: Preventing Operational Failure

320 — Report on CeBIT at the half-way mark

319 — Kingswell

Pesquisa

Arquivo Geral

Novidades

Lisboa | Moura | Condeixa

(+351) 213 243 750

secretariado@centrodecontacto.com

09:00 - 18:00 Dias Úteis

323 — CC European Tour

322 — The PORTALs Contact Center

321 — Taking the Stress Out of the Call Center: Preventing Operational Failure

320 — Report on CeBIT at the half-way mark

319 — Kingswell

Pesquisa

Arquivo Geral

Novidades

322 — The PORTALs Contact Center